Privacy Policy
Who we are
CarePulse Analytics, 4205 N MoPac Expy #570, PMB 898213, Austin, TX 78731 ("CarePulse", "we", "us"). We provide business analytics to long-term care operators. Contact: hello@carepulseanalytics.com or (214) 807-4770.
Website visitors
This website has no web forms, accounts, or logins. If you email or call us, we receive the information you choose to share, such as your name, role, organization, email address, phone number, and message, and we use it only to respond to you and discuss our services. Please do not send protected health information (PHI) by email, phone message, or text.
Hosting, security, and analytics
This website is hosted on our own server and delivered through Cloudflare, which provides content delivery and security services (such as blocking malicious traffic). As part of that service Cloudflare processes technical data such as IP addresses and browser information. We use Cloudflare Web Analytics, a cookieless tool that gives us aggregate statistics such as page views and referring sites; it does not use cookies or build profiles of individual visitors. Fonts are loaded from Google Fonts, which receives your IP address when the fonts are requested. This website does not use advertising trackers or advertising cookies, and we do not sell or share personal information.
Cookies
This website does not set any cookies of its own. There are no advertising, social-media, or cross-site tracking cookies, so no cookie consent banner is needed. The interactive demo dashboards run entirely in your browser with synthetic sample data. The only thing stored is a small note in local storage that remembers you finished the demo tour.
- Cloudflare security cookies (strictly necessary): Cloudflare, which delivers and protects this site, may set short-lived cookies such as
__cf_bmorcf_clearancewhen it needs to tell people apart from automated bots or after a security check. They are used only for security and expire within about 30 minutes to a day. - Cloudflare Web Analytics: cookieless; it sets no cookies.
- Google Fonts: fonts are downloaded from Google's servers, which see your IP address, but no cookies are set.
You can block or delete cookies in your browser settings. The site works normally without them, although a Cloudflare security check may appear more often. See our Cookie Policy for details.
Do Not Track
Because this website does not track visitors across other websites or serve targeted advertising, it does not change its behavior in response to browser Do-Not-Track signals.
Customer facility data
When a facility becomes a customer, CarePulse acts as a HIPAA business associate under a signed Business Associate Agreement. We connect to customer systems with read-only access and collect the minimum data necessary to produce the analytics described in the service agreement. For phone systems we collect call metadata only, never recordings. For email we collect message metadata only, such as timestamps, threads, senders, and subject lines, never message bodies or attachments. Because subject lines can contain a resident's name, we treat email metadata as protected health information under the BAA. For electronic health records we work from reports the customer exports and provides to us; we never write to the customer's EHR.
Security
Customer data is encrypted in transit and at rest, hosted in the United States, and protected by role-based access controls and audit logging. Access by CarePulse staff is limited to what is needed to deliver and support the service.
Retention and deletion
Customer data is retained for the term of the agreement plus the period specified in the Business Associate Agreement, then securely deleted. Emails and call notes from prospective customers are kept only as long as needed to respond and maintain our business records, and you can ask us to delete them at any time.
Children's privacy
This site is intended for business audiences and is not directed to children under 13; we do not knowingly collect their information.
Your choices
To request access to, correction of, or deletion of information about you, email hello@carepulseanalytics.com.
Accessibility
We want this website to be usable by everyone and aim to meet WCAG 2.1 Level AA. If you have trouble accessing any content, contact hello@carepulseanalytics.com or (214) 807-4770 and we will provide the information in another format.
Changes
We will post any updates to this policy on this page with a new "last updated" date.