How our long-term care analytics work Live data in 48 hours. Zero change to your nurses' day.
We connect to systems you already own, read-only, and do the normalizing so every number means the same thing across every building.
Connect
Read-only API and admin connections to your phone system, nurse call, mail platform, and PointClickCare.
- No agents on nurse workstations
- No changes to charting
- BAA signed before anything connects
Normalize
We map ring groups to departments, call-light zones to units, inboxes to functions, and PCC units to your floor plan.
- Same definitions across buildings
- Historical backfill where the source allows
- You approve the mapping
Dashboards & alerts
Role-based views for administrator, DON, admissions, billing, and ownership. Alerts go to whoever can act.
- Web and mobile
- Morning brief by email
- Threshold alerts by text or Teams
Weekly review
A CarePulse analyst walks your leadership through the week's outliers and what to do about them.
- 30 minutes, every week
- Action list tracked to closure
- Survey-prep mode when a window opens
Built by a healthcare IT company, not a marketing agency.
CarePulse comes from the team that runs cybersecurity and EHR integration for healthcare providers. The data handling is designed to survive an audit.
BAA on every account
Signed before a single record moves. We are a business associate and act like one.
Encrypted end to end
TLS in transit, AES-256 at rest, keys per customer, US-only hosting.
Minimum necessary
Email metadata only. Call metadata only. No recordings, no message bodies, no attachments.
Audit logs
Every view and export is logged and available to your compliance officer.
Role-based access
SSO with Microsoft 365 or Google. A DON sees nursing; billing sees A/R.
Read-only, always
CarePulse never writes to PointClickCare or any clinical system. It cannot.
Works with what you already run.
Don't see yours? If it has an API, an export, or a syslog, we have probably connected it.
Questions operators ask first.
Will my nurses have to do anything differently?
No. CarePulse reads from the systems already running: the phone system logs, the nurse-call system's event stream, mailbox metadata, and the PointClickCare API. Nobody logs anything extra. The only people who see a new screen are the leaders you choose.
Do you record calls or read our emails?
No. For phones we collect call metadata: time, line, ring group, duration, whether it was answered. For email we collect message metadata: arrival time, inbox, first reply time, sender domain. We never store recordings, message bodies, or attachments. This is how we keep the data footprint to the minimum necessary.
How do you connect to PointClickCare?
Through PointClickCare's marketplace API with read-only scopes. You authorize it from your PCC admin console, and you can revoke it any time. CarePulse cannot write to PCC by design.
What if we have an old phone system or nurse-call panel?
Most systems from the last 15 years log to a file, a syslog, or a database. Legacy panels can often be connected through a small on-site collector. If yours truly has no output, we will tell you on the first call rather than sell you something that will not work.
How long is the contract?
Month to month after a 90-day initial term. The first dashboard, with your own data, is free during the first two weeks so you can decide with real numbers.
Is this only for skilled nursing?
Skilled nursing is where we started and where the analytics are deepest, but assisted living, memory care, and LTACH operators use CarePulse for the phone, call-light, email, and staffing pieces.